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Call center

Hubcity offers a range of call center services that meet end-to-end customer service needs of global organizations. Our comprehensive contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises and include Inbound and Outbound Call Center Solutions, skilled Technical Helpdesk Services, Disaster Recovery (DR), Computer Assisted Telephone Interviewing (CATI), Live Chat Support and E-mail Support Services.

	1. Inbound Call Center Services
	Outsource2india offers strategic inbound call center solutions that allow enterprises to focus on business growth and strategy while we take care of day-to-day customer support. Our skilled and result-oriented inbound customer service call center offers comprehensive inbound call center services such as Toll Free Customer Service, 24-Hr Helpdesk, Emergency Response and Direct Response Services, Appointment Scheduling, Telephone Answering and Web Receptionist Services. O2I’s inbound contact center solutions offer 100% call recording, call analysis based on multiple parameters and multi-channel access. Discover how our strategic Inbound Call Center Solutions can help you in achieving higher customer retention and increased profitability.

	2. Outbound Telemarketing Services
	Our outbound call center solutions include Telemarketing, Lead Generation, Debt Collection Services, Product Promotions and Customer Satisfaction Research Surveys to name a few. By outsourcing to our state-of-the-art contact center, you can drive up your marketing efforts with focused up-sell and cross-sell campaigns to your existing customer base. Our Call Center Solutions include superior Technical Helpdesk Services. Our Technical Helpdesk team consists of trained engineers, equally proficient in technical and customer support skills. They resolve a wide range of technical queries from both customers as well as internal users within your organization who may face problems with in-house technical systems or equipment. As they interact extensively with end-users technical Helpdesk provides you with ongoing technical feedback about products and systems. This is a valuable input from our customer support contact center and is useful in eliminating technical flaws and introducing product enhancements. Our Technical Helpdesk call center services include pre- and post-sales Technical Support, Product Support, Technical Application Support, Network Tech Support, Onsite Tech Support, Remote Support and Remote IT Infrastructure Management Services.