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Here some of the Features of CRM

CRM is an open source model. This software is mainly for small and medium businesses to manage Salesforce, Customer Support, Inventory Management and other


Sales Force Automation Customer Support & Service Marketing Automation
  Lead Management   Trouble Tickets   Online Lead Forms
  Lead Conversion Mapping   Knowledge Base   Mailing Lists
  Account & Contact Management   Customer Self Service   E-mail Templates
  Opportunity Management   Online Knowledge Base   Mail Merge Templates
  Quote Generation   Support Statistics   Mass E-mail
Inventory Management Activity Management Productivity Tools & Add-ons
  Products Catalog   Tasks, Meetings, and Calls   Incoming & Outgoing   E-mail Integration
  Price Books   Recurring Events   Outlook Plug-in
  Vendors List   Group/Shared Calendar   Office Plug-in
  Purchase Orders   Activity History   Thunderbird Extension
  Sales Orders   E-mail Notifications   Customer Portal
  Invoices   Notes   RSS Feeds
Reports & Dashboards Product Customization Security Management
  Key Metrics   Custom Fields (10 different data objects)   User Management
  Customizable Reports   Pick Lists   Profiles
  20 Pre-built Reports   Custom List Views   Roles
  Dashboards for Sales Force Automation   Drag & Drop Modules   Organization-level   Sharing Model
  Report Folders     Organization-level   Field Access


 
 
     
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